Refund policy

Introduction

Workshop fees may be refundable in line with the rules below. Refunds are not automatic: each request is reviewed against these terms and the timing of your booking relative to the scheduled workshop.

Eligibility

• You may request a refund when your request is submitted at least 48 hours before the scheduled start time of the workshop.
• Requests submitted inside that window may not qualify, except where we explicitly agree otherwise (for example, if we cancel or reschedule the session).
• Refund eligibility applies to the booking made through Bloom Mosaic Studio; third-party charges or bank fees are outside our control.

Process

1. Submit your refund request through the Bloom Mosaic Studio platform (website or app), using the same account or booking details associated with your reservation.
2. Our team will review your request. Admin approval is required before any money is returned.
3. If your refund is approved, the payment will be processed via Stripe back to your original payment method when possible.
4. Processing time may vary depending on your bank or card issuer. It can take several business days after we issue the refund for the funds to appear on your statement.

Exceptions

• No-shows or late arrivals do not automatically qualify for a refund.
• Promotional or discounted bookings may carry additional restrictions noted at checkout.
• If a workshop is cancelled by Bloom Mosaic Studio, affected customers will be offered a refund or reschedule according to the communication we send for that event.

Contact

For questions about this policy or the status of a refund request, contact us through the details on our website or write to hello@bloommosaic.studio. Please include your booking reference so we can help quickly.

See also: Privacy policy, Delete account.